Frequently Asked Questions
Frequently Asked Questions
Quick answers about shipping, orders, returns, exchanges, warranties, sizing, payments, team orders, and more.
Shipping & Orders
How long does shipping take, and what are my options at checkout?
Orders over $30 ship free to the contiguous U.S. and typically land in 5–7 business days after they leave our warehouse. Need it sooner? Pick Standard ($4.99, 4–6 days), Priority ($8.99, 3–5 days), Expedited ($18.99, 2–3 days), or Express ($28.99, 1–2 days). Alaska and Hawaii run at higher rates.
We don't process or ship orders on Sundays, and during peak season, add 3–5 business days for processing before your order ships.
Do you ship internationally, and are duties or import fees included?
Yes. International rates are calculated by destination and package weight. Duties, taxes, and customs fees are set by your country and fall on you as the customer. We don't control them and can't predict the cost.
Can I change or cancel my order after placing it?
Our warehouse begins processing orders quickly, so we cannot guarantee that an order can be changed or canceled once it has been placed. Email customercare@battlesports.com as soon as possible with your order number and requested changes. We'll do everything we can to help before the order ships.
Do not use the returns portal to request a cancellation or order change. It cannot process these requests.
How do I track my order once it ships?
Once your order ships, you'll receive a shipment confirmation email with your tracking information. You can also track your order through the Shop app or by signing in to your account on BattleSports.com.
If you added Route Package Protection at checkout, lost, damaged, or stolen packages may be replaced or refunded through Route's claims process.
Do you offer free shipping, and what's the threshold?
Yes. Any order over $30 ships free within the contiguous U.S.
Returns, Exchanges & Warranty
What's your return policy, and how many days do I have?
You have 90 days from purchase. Items need to be unused, in original packaging, with tags attached. Apparel and glove bags don't need to come back with the return.
Can I return an item if I've opened or used it?
Returns and exchanges need to be in unused condition, in original packaging, with tags attached. That standard applies across our lineup.
How do I start a return or exchange?
Visit our Returns Center and enter your 8-digit order number and shipping ZIP code. Select the item you want to return or exchange and follow the instructions provided.
Customers within the continental United States will receive a free return shipping label by email. International customers are responsible for return shipping costs.
Exchanges are limited to a different size or color of the same product. We cannot exchange an item for a different product.
What do I do if my order arrives damaged, defective, or incorrect?
Email customercare@battlesports.com within 7 days of delivery and we'll make it right.
Do you offer a warranty on protective gear, and what does it cover?
All Battle products are backed by our 90-Day Durability Guarantee + Unlimited Defective Guarantee.
- 90-Day Durability Guarantee: Covers product durability for 90 days from the original purchase date.
- Unlimited Defective Guarantee: Covers defects in materials or workmanship.
The warranty does not cover normal wear and tear, improper use or care, accidental damage, or issues caused by incorrect sizing.
A dated proof of purchase showing the product and purchase date is required for all warranty claims. If you purchased your product from a Battle retail partner, contact that retailer first, as many can process warranty claims directly.
Will a discount code be reissued if I return an order that used one?
Reach out to customercare@battlesports.com and our team will help sort out any discount code questions tied to a return.
Payment & Checkout
What payment methods do you accept?
We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
Can I use a gift card, and how do I redeem it?
Battle Sports Gift Certificates come in $10, $25, and $50 denominations and land in your inbox instantly with a unique code. Enter that code at checkout. No shipping fees are attached.
Do you offer buy-now-pay-later options?
Yes. You can split your purchase into installments through Shop Pay, Klarna, or PayPal at checkout, subject to approval.
Do you offer a military discount?
Yes. Please contact customercare@battlesports.com to request a one-time-use military discount code.
Sizing & Fit
Where can I find a sizing guide?
Each product page carries its own size chart built for that specific piece of gear. For a deeper dive, check out our Shoulder Pad Fit Guide or our blog on how football gloves should fit.
Who do I contact if I'm still unsure what size to order?
Email customercare@battlesports.com or call (855) 277-6787. We'll help you land on the right fit.
Retail & Team Orders
Where can I buy Battle Sports gear in person?
Battle Sports gear is available at select sporting goods retailers, including DICK'S Sporting Goods, Hibbett, and Scheels. Product selection and availability vary by location, so we recommend contacting your local store before visiting.
Do you offer bulk pricing for teams, schools, or leagues?
Yes. Visit our Team Catalog to explore custom uniform options, or contact customercare@battlesports.com. Our Customer Care team will connect you with a sales representative who can help with bulk orders, product options, and available discounts.
Is there a wholesale or dealer program?
Yes. If you're interested in carrying Battle Sports products, contact customercare@battlesports.com. Our Customer Care team will connect you with a member of our wholesale team.
Company
How do I contact customer service, and what's the typical response time?
Email customercare@battlesports.com and we'll get back to you within 1 business day. Prefer to talk? Call (855) 277-6787, Monday through Friday, 8 AM–5 PM CST.
Do you have a loyalty or rewards program?
Battle Sports does not currently offer a loyalty or rewards program. Sign up for our emails to receive updates about new programs, product launches, and special offers.
Is there a Battle Sports retail store?
No. Battle Sports does not have a standalone brick-and-mortar retail store.
Where is Battle Sports located?
Battle Sports is headquartered in Omaha, Nebraska.